Matcha Squad
Matcha Squad
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Terms and Conditions

 

Welcome to Matcha Squad. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully.

1. General Information

Matcha Squad (“we,” “us,” or “our”) operates this website to provide premium matcha and related products. By using this site or making a purchase, you agree to these Terms, our Privacy Policy, and any additional policies referenced herein.


2. Products & Orders

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product descriptions and pricing at any time without notice. We make every effort to display products accurately, but we cannot guarantee that colors or visuals are perfectly represented on all devices.

3. Pricing & Payment

Prices are listed in U.S. dollars unless otherwise stated. Payment must be received in full before orders are processed and shipped. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or errors in pricing or product information.


4. Shipping & Delivery

Shipping times are estimates and not guaranteed. Matcha Squad is not responsible for delays caused by carriers, weather, customs, or other factors beyond our control. Risk of loss passes to the customer upon shipment.


5. Returns & Refunds

Due to the consumable nature of our products, all sales are final unless otherwise stated. If your order arrives damaged or incorrect, please contact us within a reasonable timeframe so we can assist.


6. Health Disclaimer

Our products are not intended to diagnose, treat, cure, or prevent any disease. Statements made on this site have not been evaluated by the FDA. Always consult a qualified healthcare professional before making dietary changes, especially if you are pregnant, nursing, or have a medical condition.


7. Intellectual Property

All content on this site—including text, images, logos, and designs—is the property of Matcha Squad and may not be copied, reproduced, or used without prior written permission.


8. Limitation of Liability

To the fullest extent permitted by law, Matcha Squad shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.


9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the United States and the state in which Matcha Squad operates, without regard to conflict of law principles.


10. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to the website.


11. Contact Information

For questions regarding these Terms & Conditions, please contact us at:
Team@matchasquad.com

Return and Refund Policy

 

Refund Policy

Last updated: [1/2026]

At Matcha Squad, we stand behind our matcha. If you try it and decide it’s not for you, we’ll make it right.


Satisfaction Guarantee

If you are not satisfied with your purchase for any reason, contact us within 14 days of delivery and we will issue a refund for the purchase price—no questions asked.


Eligibility

  • One refund per customer.
     
  • Refund applies to the first purchase only.
     
  • Product does not need to be returned.
     


Non-Refundable Items

  • Shipping costs are non-refundable.
     
  • Bulk or wholesale orders are not eligible unless otherwise agreed.
     

How to Request a Refund

Email us at Team@matchasquad.com with your order number and a brief note letting us know you weren’t satisfied. Refunds will be issued to the original payment method once approved.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us and we’ll replace or refund it promptly.

Policy Abuse

We reserve the right to refuse refunds in cases of suspected abuse or repeat refund requests beyond our guarantee.

Copyright © 2026 Matcha Squad - All Rights Reserved.

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